August 22, 2018

311SA mobile app gives residents access to City services anytime, anywhere


New app launches to crowd of more than one hundred excited users 


SAN ANTONIO (Aug. 15, 2018) – Today, the City of San Antonio launched the new 311SA mobile app at an interactive event that brought together residents and community leaders while showcasing app functionality, highlights and community participation.

“While there are many apps out there, the new 311SA mobile app allows residents to collaborate with the City of San Antonio and their neighbors to solve problems,” Mayor Ron Nirenberg said. “Together, with a simple app we can improve and strengthen our communities.”

A component of the City of San Antonio’s Smart Cities initiative, the new 311SA mobile app illustrates how San Antonio is utilizing technology to promote growth and help create positive change in the community. The app provides an alternative to calling 311 through a user-friendly experience and allows residents to report issues easily, check the status of their service requests, get badges for their engagement on services and view other requests submitted in their area.

“I’m extremely proud that San Antonio will now have a new avenue for residents to have access to City services that provides a personalized experience through innovative technology,” City Manager Sheryl Sculley said. “My vision for the City of San Antonio is to be a connected, inclusive and resilient community supporting a high quality of life, and this is one way we are achieving that vision.”

Designed by Cityflag Inc., the app transforms the way residents and government collaborate, contributes to social welfare and builds a more inclusive and transparent public process. The gamified public service app uses game dynamics and mechanics based on incentives and rewards to engage citizens with their community, creating a more informed and committed active citizen.

“We are happy to be a part of this innovative movement in the city—we have built a solid product with a great competitive advantage,” said Alberto Altamirano, CEO and Co-founder of Cityflag.

311SA is free and available for download in the iTunes and Google Play stores. To learn more, visit sanantonio.gov/customerservice/mobileapp.



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